Knowledge Management and Communications Specialist (KMCS) at Coffey International Development

SCOPE OF WORK

• The Knowledge Management and Communications Specialist (KMCS) is responsible for streamlining the creation and dissemination of knowledge related to GEMS4’s activities, case studies and results.
• The KMCS will work in close collaboration with all intervention managers, business development coordinators and the monitoring and evaluation team to support the generation of project materials, collect information related to:
• Events attended by GEMS4 and where the project has played an influential role;
• Progress against intervention workplans;
• Photographs, videos and press materials; and
• Case studies, success stories and website content updates.
• The KMCS will maintain and update the programme’s knowledge management strategy, the communication strategy, including the media strategy. In particular, the Knowledge Management and Communications Specialist will work to achieve the following:

Knowledge Management coordination:

• Encouraging and stimulating the documentation of activities across all project interventions and initiatives in close collaboration with project staff and short-term consultants;
• Ensuring project reports meet quality standards and adapting them for public and client dissemination;
• Overseeing the implementation of learning products and services for project staff;
• Employing change management strategies to continuously enhance the GEMS4's culture of learning;
• Producing and disseminate regular project highlight updates from all interventions to project staff and consultants to increase awareness of project activities and increase cross-intervention collaboration;
• Producing regular outreach updates for stakeholders, and
• Generating knowledge materials.

Project communications management:

• Developing media relations to increase the industry exposure of GEMS4 and catalyse partners, particularly business membership organisations, private sector actors and government agencies;
• Developing (and maintaining) the communication strategy and guideline to support the GEMS4 team in its engagement with external partners;
• Supporting individual intervention managers to develop clear communication materials for their interventions and for the project overall;
• Producing regular case studies and success stories based on project activities that will be disseminated and shared on the project website, mailing lists and social media pages;
• Producing and disseminating regular project highlight updates to external clients, partners and industry actors;
• Developing information and editorial content for GEMS4’s website; and
• Providing training to GEMS4’s team on implementing the programme communication strategy.

External engagement:

• Building and maintaining effective relationships with current and potential partners;
• Regularly following up on partner initiatives that directly derive from or impact project activities to collect case studies and success stories;
• Gauging the overall progress of projects and media partners, intervening where improvement is required to promote sustainability and replication;
• Supporting intervention managers with the development of linkages between key partners; and
• Preparing and agreeing press releases for the external media and project partners.

PERSON SPECIFICATIONS
The successful candidate will be a born team-player, who is able to work well in multi-cultural environments, building effective working relations with clients, partners and colleagues, and who places a premium on “getting things done”.

You will meet the following criteria:

• Higher education (preferably a master’s degree) in Communications, Public Relations, Knowledge Management, International Development or related discipline;
• Substantial professional experience working with a knowledge-based professional environment such as consulting or research;
• Familiarity with an office environment and understanding of the Nigerian way of doing business;
• Outstanding written and spoken English skills;
• Experience of interacting with a variety of internal and external stakeholders (essential);
• Experience of working with donor-funded programmes, NGOs or civil society organisations in Nigeria (desirable);
• High degree of motivation, initiative, independence, reliability, adaptability, and professional maturity;
• Highly developed conceptual, analytical, and innovative problem solving ability;
• Demonstrated leadership skills and ability to mentor colleagues.
• In addition, the KMCS will be able to demonstrate the ability to:
• Lead the effort to systematically document implementation of all project components and track results;
• Foster a culture of learning and demonstrates in-depth proficiency in organizational learning;
• Create and promote the right conditions for knowledge to be created and used;
• Work in a team, showing leadership in ensuring the team stays organized and focused, and actively seeking and considering diverse ideas and approaches;
• Identify the needed resources to accomplish results involving multiple stakeholders and finds solutions to obstacles affecting key deliverables; and
• Independently identify and assess opportunities to incorporate KM into a broader range of business processes which bring advantage to the project and/or its clients.
• Applications will be considered on a rolling basis and the position will be closed as soon as a suitable candidate has been identified. Early applications are strongly encouraged.