Night Duty Executive at Westown Hotel

Job Description

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and guidelines at Night
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high quality service oriented environment at all times.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
• Oversee preparation of night summary reports.
• Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Requirements

• Minimum of a B.Sc/HND in Hotel Management, Business Administration or related fields
• Minimum of 5 years experience as a Night Duty Manager in a reputable hotel
• Must be proficient in the use of Hotel Software
• Must possess Leadership Quality