Senior Project/Program Manager - Western Africa at Schneider Electric Nigeria

Job ID: 0043AJ

Mission

• Manage Medium to large size Customer projects (Category B projects with organisational and technical complexity, high level of risk, complex contractual context...) or a portfolio of smaller key projects following applicable company polices and processes (main one being CPP: Customer Project Process).
• Lead functionally the project team (<10 people) to ensure full customer satisfaction and financial performance.
• Manage the relationship with the customer and third parties within project scope and accountable for the execution of the project in line with the contract.
• Contribute to project managers community of practice.

Key Responsabilities

• Organize & manage the project team and suppliers. Monitor their progress in line with Project plan (scope, schedule and budget) till completion.
• Insure effective communication within the team for best team coordination and motivation.
• Manage project contract insuring fulfilment of Schneider Electric contractual obligations and application of its contractual rights.
• Ensure all appropriate actions to timely recover customer receivables (payments…) are done with the support of shared functions.
• Monitor, control & report project execution status, progress & KPIs. Ensure full & effective reporting to management (reports, project reviews, …).
• Inform timely the management about project events impacting project performance or compliance with governance principles.
• Assess the analysis of all kinds of risks & opportunities (Financial, technical, commercial, ...) then define and carry till successful completion necessary actions to avoid or mitigate risks and achieve opportunities. Manage claims & variation orders.
• Drive customer relationship (including end-user if applicable), leading and organising all project team interaction with customer organisations (correspondences, emails, calls, meetings, ...). Insure highest level of customer satisfaction.
• Take full accountability over project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition as per forecast. Implement profitability improvement actions.
• Ensure project team and suppliers are executing the project in full compliance with Schneider-Electric processes, quality instructions and governance principles. Take all necessary actions to correct any deviations or quality issues occurring during project execution.
• Handle successfully Project transfer from Selling to Execution phases via proactive involvement with Sales & Tendering team prior to the transfer.
• Contribute to PM Community of Practice within his Execution Center and globally within Execution Center network. Identify, formalise, share and promote lessons learned and best practices.

Qualifications
Experience:

• Minimum 5 years in Customer Project environment
• Experience in managing equipment or transactional orders is a plus
• Cross functional and cross border experience is a plus

Skills Requirements:

• Strong communication skills, effective in a cross cultural environment to foster collaboration toward a common goal
• Proven leadership skills in project context focusing despite stress and headwinds on business objectives
• Ability to understand, influence & convince in a complex matrix organisation