Front Desk/Customer Care Officer at Dragnet Nigeria

Job Description

• We are seeking to engage a Front Desk/Customer Care Officer who will be responsible for greeting visitors, handling incoming and outgoing mail and correspondence, performing general office duties and furnishing clerical support for the office staff of the Company.

Key Responsibilities

• Greet customers warmly and in a professional manner and ascertain problems or reasons for visiting
• Identify and assess the Customers' needs to achieve satisfaction
• Compile reports on overall customer satisfaction
• Advise on Company's information
• Ensure adherence on communication procedures, guidelines and policies
• Receive and sort incoming letters, express envelopes and courier deliveries and distribute to the appropriate employee
• Ensure access control functions are observed and report any unusual or suspicious persons/ activities around the reception area
• Liaise with the Help desk department to resolve complaints and inquiries from Customers via phone and email
• Assist the Admin department in its activities
• Provide overall Secretarial and Administrative assistance to the Directors

Requirements

• B.Sc in any discipline from any reputable University
• Minimum of one (1) experience in a Customer Care role
• Great Communication Skills ( verbal and written)
• Good conflict resolution and negotiation skills
• Positive attitude
• Accurate reporting skills
• Great attention to detail and the ability to work under pressure
• Good organisation and listening skills
• Ability to multi-task
• Proficient in Microsoft office tools especially in Excel