Information Technology Associate at Rescue Technologies Limited

JOB DESCRIPTION

• To assist in the IT Department and ensure seamless IT Service is rendered to employees at all times.
• Prompt responses to complaint
• Technical support to the business through actionable direction
• Researching and coming up with solutions
• Documentation of complaint for future reference
• Assisting employees with their computer systems hardware problems
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and hardware system installation for various computer applications and programs
• Identifying and solving any problems that affect computer hardware systems
• Discussing with individual staff members who work on the computers what the problem is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s)
• Help in examination of network server’s hardware and maintenance
• Maintenance and upgrading of computer systems hardware or offering recommendations on upgrades needed
• Training staff and orienting them on how to use computer hardware and software systems
• Troubleshooting routine problems and maintenance of server hardware.
• Protect operations by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed.
• Identify key opportunities for new initiatives and make appropriate recommendations.
• Collaborate with internal departments to prepare and present findings.

SKILLS

• Excellent communication and interpersonal skills.
• Ability to take initiatives at all times
• Ability to multi-task, good customer service
• Ability to work without supervision
• Problem solving and analytical skills
• Business and technology savvy (evidence of such abilities required
• Basic proficiency in the use of Microsoft office suite

ABILITIES

• Analytical
• Self-driven
• Motivated
• Good judgement
• Think logically and clearly
• Meet assigned deadlines

REQUIRED QUALIFICATION(S)
2:1 in a First degree required in any program in Computer Science or Computer Engineering

Others

• Previous IT experience is a requisite
• IT Certification is an added advantage
• Completion of National Youth Service Corps (NYSC) program