Channel Voice Support Executive (Call Centre) at Ascentech Services Limited

Duties:

• Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
• Ensure that calls are answered within defined threshold of 20 seconds
• Handle customer complaints, requests and queries shared by Channel Partners via inbound calls
• Emphasis on First Level Trouble shooting and concern redressal
• Maintain two way communication medium to ensure redressal provided is also shared with Channel
• Maintain and build lasting customer relationships by ensuring concerns attended are resolved
• Ensure relevant communications, records and data are updated and recorded
• Identify and escalate situations requiring urgent attention to appropriate department
• Prepare daily activity reports and share with TL / Supervisor and HOD

Essential Skills:

• Computer Knowledge
• Internet and Tech savvy
• Customer query resolving skills
• Sales Acumen,
• Customer Focus
• Excel Knowledge is a MUST
• Languages – Hausa, Yoruba, Igbo and English