Waiter at Lilygate Hotels

Reports to: Restaurant Manager / Supervisor

Position Summary

• Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas.
• Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.
• Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

Duties and Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system (MICROS).
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Serve food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Assist buspersons with stocking and maintain the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.

Requirements/Education

• High School Diploma or equivalent preferred.

Experience/Skill:

• Previous serving experience required.
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Can handle local language and English.