Junior Telesales Advisor at Sage

Job Description
You’ll be responsible for:

• Supporting the achievement of team and departmental revenue objectives
• Ensuring achievement of revenue targets.
• Proactively encouraging growth and development within a defined base of customers
• Consistently performing against KPIs and Departmental Standards set
• Maximise all cross sell opportunities
• Take responsibility for maintaining their own product and procedural knowledge
• Provide sales support to both internal and external customers.
• Ensure that feedback is relayed to Team Manager should any of the standards or procedures require change due to system or business requirements.
• Any other duties as instructed by the Team Manager within the parameters of the role.
• To provide accurate pricing and information across the range of products.
• Pro-actively and re-actively provide/source technical product advice and guidance to customers (if required).
• Ensure that monthly and quarterly sales targets are met
• Asses customer’s needs and advise on correct product for their business
• Provide management with an accurate sales forecast and status on outstanding pipeline
• Provide management with best practice solutions for problems
• Accurately completes admin processes required as part of the role
• Respond to all incidents logged on the system according to the timelines described in the department policy guidelines
• Ensure no incidents in the system escalate
• Ensure invoices are processed correctly with the associated proof of payment
• Follow-up on outstanding payments on a regular basis
• Log leads for other teams in the prescribed manner
• Apply the Extraordinary Customer Experience (ECE) values to all areas of the role
• Consistently live and be an example of the Sage values

Qualification & Experience Required

• Matric
• Microsoft Office skills (Word, Excel, Power Point & Visio)
• Fundamentals of bookkeeping
• Customer service experience and desire to exceed customer expectations
• Pastel and Payroll knowledge (certificates preferred)
• Basic understanding of internal systems
• Sales experience (2 - 3 years) with a great sales track record
• Results oriented, highly organized and driven to succeed.
• Demonstrable track record of high performance in a sales environment
• Strong customer focus and high level of customer service ethics
• Target driven with an ability to be self-motivated in order to achieve and exceed targets under pressure
• Well organised with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes
• Good oral and written communication skills to assist in working with colleagues and delighting customers
• Ability to accept and perform new job responsibilities as needed.