Coscharis will deliver excellent products and services to our customers, giving them the highest value for their money and will officecontribute to societal development and progress by exploring and exploiting technological innovations, ploughing back resources for the society, providing fulfillment and a sense of pride in its employees; and will ensure the ...
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Candidates for this position will be responsible for identifying after sales weaknesses and areas of improvements;
Implementation and management of improvements in administration of the workshops;
Interface between customers and the workshop personnel;
Ensuring that the complaints of the customers are attended to using best practices ;
Management of incentives programmes for after sales;
Implementing core processes of after sales department;
Ensuring the recovery of break down vehicles and timely fixing by the workshop;
Making sure that work flows through the workshop effectively and that targets and deadlines are achieved to pave way for customer satisfaction etc
Qualifications /Experience
Must have expertise in operations of after sales in a reputable automobile company, have a strong customer focus and be able to ensure that objectives are delivered.
Be able to deal with cost management, budget and expenditure, productiveness and performance levels.
Ability to provide practical solutions to problem is a must
Must possess strong communication skills (verbal and written) and be computer literate.
B.Sc / HND in Mechanical/ Electrical Engineering with at least seven years hands-on experience in handling after sales operation of a well structured automobile company
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