After Sales Operations Manager (Automobile) at Coscharis Group

Key Responsibilities

• Candidates for this position will be responsible for identifying after sales weaknesses and areas of improvements;
• Implementation and management of improvements in administration of the workshops;
• Interface between customers and the workshop personnel;
• Ensuring that the complaints of the customers are attended to using best practices ;
• Management of incentives programmes for after sales;
• Implementing core processes of after sales department;
• Ensuring the recovery of break down vehicles and timely fixing by the workshop;
• Making sure that work flows through the workshop effectively and that targets and deadlines are achieved to pave way for customer satisfaction etc

Qualifications /Experience

• Must have expertise in operations of after sales in a reputable automobile company, have a strong customer focus and be able to ensure that objectives are delivered.
• Be able to deal with cost management, budget and expenditure, productiveness and performance levels.
• Ability to provide practical solutions to problem is a must
• Must possess strong communication skills (verbal and written) and be computer literate.
• B.Sc / HND in Mechanical/ Electrical Engineering with at least seven years hands-on experience in handling after sales operation of a well structured automobile company