Receptionist at ICRC - International Committee of the Red Cross

Main Responsibilities:

• Answers incoming telephones and ensures connection with proper departments or takes messages and relays
• information
• Handles the reception of visitors by welcoming and orienting them to the appropriate ICRC employee
• Performs some administrative work by permanently updating lists and tables and monitors telephone bills
• Regularly briefs security guards with Security-in charge and train them on handling visitors at the gate.
• Maintains incoming & outgoing correspondence registration book
• Sorts out private & professional mails. Professional mails to be handed over to individuals & professional mails
• to be scanned / distribution to concerned departments / individuals & hard copy to Chancellery for filing
• Contributes to better the working environment of the office and delegation as a whole
• Performs general secretarial duties as requested

Required Qualifications:

• Higher National Diploma, University degree or other equivalent qualifications.
• Good knowledge of receptionist’s work. 1-2 years of professional experience in similar work.
• Good written and oral English.
• Very good knowledge of standard computer and other office equipment

Personal Attributes:

• Capacity to deal with public
• Ability to work autonomously.
• Interest and skills for training of users.
• Ability to handle sensitive information with all required confidentiality.
• Rigor and good organization in daily work.
• Sense of responsibility and capacity to fix and respect priorities.
• Proactivity.
• Ability to cope with stress.
• Flexibility and availability.
• Aptitude for applying and ensuring compliance with ICRC directives and procedures.
• Perseverance.