HR Retail Officer - North at Bet9ja

Job Description

• Be the main point of contact for retail management, staff handling queries in areas such as entitlements, benefits, contracts, payroll, grievances, training, medical, career development, promotion etc. in the Northern region
• Provide staffing and recruitment advises, with a perspective in identifying, interviewing and selecting candidates suitable for the roles.
• Provide comprehensive HR support to a cluster of retail outlets and their management team as directed.
• To work closely with the Head HR, Retail Management to identify and implement an effective career development and succession planning scheme within the region.
• Represent HR in formal disciplinary hearing and grievance matters ensuring the process is fair, transparent and unbiased.
• Be the main point of contact for all assigned outsourced retail shops and work closely with their contract supervisor/manager
• Updating and maintaining the HR Information system and also compiling data to be fed into the system.
• Compilation of employee trend analysis and interpreting this to the Head of HR effectively (headcount, turnover, absenteeism) for the Retail aspect of the business.
• To co-ordinate and the company’s annual appraisal Performance project for assigned area.
• Liaise with managers and the training unit in relation to any identified needs and forthcoming training programs in the business
• To positively promote Bet9ja and its culture
• Undertaking corporate induction for new starters.
• Maintain high level of confidentiality on HR and business related issues
• Feed into monthly payroll with the HRM on starters, leavers, holiday and salary amendments etc for retail employees.

Job Profile

• An HR generalist with experience in a retail business would be ideal but not a must.
• Minimum 3 - 4 years plus HR Generalist experience in a relevant HR role.
• Suitable candidate will have a relevant qualification in Human Resource/Personnel Management or Industrial Relations. Alternatively demonstrated relevant working experience.
• Member of a recognised HRM chartered body (CIPM, CIPD or equivalent) or working towards it
• The roles is a regional role and based in Abuja and as such requires regular travels within the North and to Lagos for reconciliation meetings
• Strong understanding of HR Policies and Practices and experience in implanting them effectively in a retail business.
• Experience of collaborative working with other support departments and relevant external service providers.
• Motivated to introduce and influence new ideas and approaches to the Retail teams to meet challenges of the changing needs of the business
• Strong interpersonal and communications skills with an ability to positively influence people at all levels of the business
• Highly organised & motivated team player
• Proficient in the use of IT Microsoft office (specifically Word, Excel, Access, Powerpoint)
• Good knowledge of report writing
• Working knowledge of using SAGE People HRIS
• Ability to multitask
• Working knowledge of Nigeria Labour law
• Quick thinker, adaptable and dynamic