Assistant Manager: Intelligent Networks/Charging Systems Assurance at Airtel

Job Description

• The successful candidate will be responsible for the review, implementation and monitoring of all technical and network assurance policies and procedures to ensure that avenues for leakages/losses are identified and plugged to guarantee maximum revenue

Duties and Responsibilities
To ensure completeness, consistency and accuracy of all configurations on the Charging and billing systems:

• Develops and implements configuration controls on all charging and billing systems for rating and billing accuracy.
• Makes recommendations based on identified deviations.
• Ensures risks associated tariff configuration for existing products and services are identified and mitigated to avoid revenue loss:
• Design controls for Tariff configurations of new and existing products to ensure compliance with business approved rates to forestall revenue leakage or customer dissatisfaction
• Manages periodic monitoring of rates plans configured for all products on the Charging system.

Ensures timely completion of revenue impacting Assurance Projects:

• Design procedures for effective Management, successful roll-out and timely completion of Revenue Assurance projects
• Provides inputs on how to identify mismatches and implementation of corrective actions.

Guard against revenue losses:

• Develop procedures for periodic reconciliation of Voucher configuration checks on AIR servers to avoid leakages due to wrong voucher configuration
• Monitors family and friends products configurations to prevent revenue leakage
• Report revenue impacting deviations and follow through to ensure prompt resolution
• To ensure revenue maximization through 100% risk identification and mitigation - Design controls for early identification of risks through;
• Periodic Intelligent Networks accumulator dump checks to ensure proper management of accumulator value.
• Daily trending and monitoring subscribers’ usage on the network to highlight and deviation from trend.
• Designs procedures for effective monitoring of revenue trend across all Intelligent Networks Nodes
• Periodic review of the SMA and TMA dumps for any anomaly that could result in revenue leakage
• Validate prepaid subscriber list identified for churn to 3 recognized possible revenue-generating subscriber that are erroneously included in the list

To ensure reports availability through automation of KPIs on the Revenue Assurance tool:

• Monitor the Revenue Assurance tool daily to ensure that automated KPIs/reports are available for the team.
• Develop automated reports on the Revenue Assurance tool for the Team
• Assume responsibility for continuous improvements of procedures/automated scripts on the Revenue Assurance tool.
• Initiate and establish effective analysis of the root causes for all KPIs beyond the admissible parameters
• Initiate and conduct studies to maximize revenue and process efficiency
• Develop procedures to ensure availability of required inputs to the Monthly IN/GL Reconciliation
• Investigates identified variances during the Monthly IN/GL Reconciliation

Relevant Skill and Experience

• A B.Sc/HND
• MBA an added advantage
• Strong Analytical/decision-making skills.
• Team leadership
• Technical Proficiency - Advanced Microsoft Office.
• Sound Knowledge of SQL (Structured Query Language) and ACL (Audit Command Language) for data analysis and reporting.
• Minimum 5 years relevant working experience in Billing, Revenue Assurance and Fraud Management.
• Able to work on a broad variety of projects
• Able to work efficiently as a team member
• Solid problem-solving and business acumen skill