IT Support Officer at Blowfish Hotel

Job Description

• Maintain and monitor computer programs and systems, including the installation of computer programs and systems.
• Provide staff and users with assistance in solving computer related problems, such as malfunctions and program problems.
• Setup emails on outlook and phone and resolving mail issues
• Integrate the computer systems within the company to increase compatibility and sharing of information.
• Ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software and other devices.
• Troubleshoot and resolve PCs and printing issues
• Provide ERP support
• Experience of application management, operations, and/or support including knowledge and experience of Incident
• Good understanding of how to quickly resolve computer issues.
• Diagnose and repair Desktops and laptops.
• Should have the ability to make appropriate technical decisions, initiating action to resolve operational issues.
• Be able to setting up and monitoring a LAN/WLAN.
• Strong experience of resolving users connectivity issues

Basic Qualifications

• Degree in Computer Science/Engineering or related field is desirable although relevant experience is equally valuable.
• Should have minimum of 2 years relevant experience.
• Ability to work under pressure and effectively multitask
• Must be willing to work at odd hours if work warrants
• Good communication skills.
• Must be able to work independently with minimal supervision
• Must be ready to work in a challenging dynamic environment full of prospect and has a datacenter
• Preferred Qualifications:
• Candidate with Hotel IT business process background is preferred, Strong technical IT skills is acceptable.
• Hands on experience of Cisco switches, Captive Portal and Cyberoam is a plus.
• Familiarity with Microsoft Dynamics, Navision would be an added advantage but not mandatory
• Experience of virtualization technologies and fibers
• Experience of systems/software development methodologies & ability to select appropriate one to meet objectives
• Ability to learn new concepts, systems, and software independently and quickly Skilled at problem solving, communication with stakeholders at all levels and extensive interpersonal skills.
• Strong communication and influencing skills, sufficient to build and maintain organizational support.
• Familiarity with Microsoft Cloud.
• Hands on experience of Racks, cabling system and CCTV
• Experience working with Microsoft Exchange and Sharepoint
• Experience working with Micros and Opera PMS would give an edge
• Server Administration working knowledge
• Experience with firewall, IPS and IDS
• Database (MS SQL and Oracle) administration would definitely be a plus