Client Success Assurance Manager at Workforce Group

Key Responsibilities

• He/she will be responsible for ensuring operational efficiency of the unit
• Effectively communicate critical matters to both team members and client
• Efficiently manage his/her team to ensure that deliverables are met on time and within specification.
• Track compliance to agreed processes and procedures.
• Conduct, analyze and report client satisfaction surveys.
• Investigate customer complaints and other non-conformance issues including supporting fraud investigations.
• Feed intelligence log on a weekly basis
• Daily engagement of clients and leads via CRM application.
• Ensure all client and staff issues are promptly dealt with, meeting specified deadlines 100% using appropriate follow up methods
• Celebrate as prescribed ALL key client and staff on special occasions and anniversaries 100% of the time
• Increase sales pool with 50 ready to deploy staff each week

Required Experience

• Experience in Outsource or HR Consulting
• Experience managing relationships with key clients
• Writing & Presentation skills
• Effective communication skills
• Team Management skills