FEZ Consultants, a subsidiary of FEZ integrated services Ltd is a Human Resource firm that operates with a broad knowledge of the manpower dynamics within the Nigerian business environment, thereby guaranteeing our clients a best fit solution to their human resource requirements.
Through diligent and thorough understanding of clients’ needs, we help...
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Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
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