Network Administrator - 1Technology (Internal Firm Services) at PricewaterhouseCoopers (PwC)

Reference Number: 125-NIG00130
Location: F.C.T. Abuja
Department: Internal Firm Services
Job type: Permanent

Roles & Responsibilities

• Carry out monitoring and log of network resource usage
• Generate availability report for the various IT resources
• Escalate availability issues to superiors
• Analysing and resolving faults, ranging from a forgotten password to major system crash
• Ensure all internal networks devices are up and running
• Monitoring the use of the web by all staff
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Escalate service issues that cannot be completed within agreed service levels
• Understand processes in service ticketing system by completing assigned training materials
• Support device configuration backup.

Educational Qualification

• First degree or HND in Computer Science and computer related disciplines (Computer Science, Computer with Economics, Computer with Mathematics,
• Related Microsoft/Cisco certification will be a plus

Core Skills

• Minimum of 1 year IT experience
• Good insight to operating systems platforms such as Linux, Windows 7/10
• Knowledge of the enterprise application systems, relational database, programming tools, etc
• Research oriented.

Generic Skills:

• Good written and oral communication ability
• Action planning, Motivating, Analytical mind and strong problem-solving capabilities
• Ability to work independently in a highly dynamic environment and work under intense pressure.
• Strong interpersonal and communication skills
• Ability to solve problems quickly and completely
• Ability to train PwC users on use of computer software and hardware in both office and classroom situations.