Showroom Customer Service/Sales Executive at WOW Jobs

Job Summary
The staff will drive sales by engaging  walk-in customers. These customers will include visitors to the showroom, email enquiries, in bound telephone enquiries and enquiries via our website.

Job Description

• Greet and welcome customers to the showroom.
• Answer queries from customers professionally and knowledgeably.
• Assist customers in identifying  the furniture they require
• Obtain and articulate brief from customers.
• Ensure that customers’ complaints are resolved on time
• Ensure that email and telephone enquiries are responded to promptly within 24 hours.
• Prepare accurate quotations, tenders and job orders.
• Daily showroom walkthrough to attach price tags to all items.
• Update  departmental documentations  regularly as  assigned
• Update  showroom stock movement records daily
• Prepare daily activity reports such as sales closure, customers’ database, etc
• Attend to relevant departmental and inter departmental meetings
• Any other task as assigned by duly authorised personnel

Requirements, Competencies and Skills

• 2+ years of customer service/sales experience
• Showroom sales expereience
• Excellent customer support skill
• Track record of achieving  set targets
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• Proficiency in the Microsoft office package
• Problem solving and Innovative skills
• Good Interpersonal Skills
• Good Team spirit
• Attention to details