Human Resources Information Systems Assistant at African Development Bank - AfDB

Reference: ADB/17/212
Location: Côte d’Ivoire
Grade: GS8
Position N°: 50076646

The Complex

• The Vice-Presidency, Human Resources and Corporate Services ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services. The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, information technology, general services and institutional procurements, language services, business continuity and, health and safety strategies.

The Hiring Department/Division

• The role of the Human Resources Management department is to develop and execute a People Strategy, Policies, processes and practices which will enable the Bank to achieve its strategic Agenda. Core to the HR Strategy will be the attraction, development, engagement, motivation and retention of a best-in-class workforce.
• In order to create a truly transformed Human Resources work-way, the Human Resources Management department is structured around a triangular Model: Business Partnerships for strategy, client contracting and Human Resources delivery, Centers of Expertise/Subject Matter Experts for internal consulting, thought leadership, design, talent and staff development and training and best practice benchmarking, Human Resources Shared Services for transactional excellence and employees outreach. This new Human Resources Model will deliver a world-class employee life-cycle experience.
• Within the Human Resources Management Department, the Human Resources Shared Services Division is responsible to the administration of employee, management of benefits, payroll, Human Resources processes and data center.

The Position

• The Human Resources Information Systems Assistant provides a wide range of Information Technology support to the Department to ensure that the different Divisions move from manual paper driven processes to Information Technology based systems and processes to ensure speed and higher efficiency in its processes.
• The incumbent will assist the Human Resources Information Systems & Administrative Officer in the development and maintenance of the Human Resources Information system updated in line with regulatory and Human Resources policy changes and with evolving needs of the SAP HR users and auditors.

Duties and Responsibilities
Under the overall supervision of the Human Resources Information Systems and Administration Officer/Shared Services Division Manager, the incumbent will undertake the following key responsibilities:

SAP and Human Resources Information Systems

• Provide necessary technical support and lead the technical enhancement of the system.
• Assist the Corporate Information Technology Services Department in designing an e-enabled and integrated Human Resources information system.
• Assist with design and testing of modification/changes in SAP Human Capital Management system.
• Test and monitor the application system and processes.
• Verify Human Resources application systems accuracy, integrity, and functionality.
• Assist the Human Resources Management Department divisions in daily activities concerning the implementation of the Human Resources applications in the different Human Resources business areas (Personnel Administration, Recruitment, Performance Management, Training and Learning Management, Enterprise Compensation Management, Staff Planning, etc.).
• Provide technical support and assistance in the configuration and the maintenance of the Human Resources Information Systems.
• Follow up with the Corporate Information Technology Services Department to ensure the proper running of the online system including enhancements and modifications.
• Provide assistance to the Corporate Information Technology Services Department for the customization and the new requirements of the multi-rater assessment system.
• Manage Post Implementation Issues, Evolution, Improvements and Upgrades of the different Human Resources applications.
• Deliver products within schedule and resource estimates.
• Develop Administrators and End Users reports.
• Review, design and maintain system documentation.
• Provide clear and concise user guides for non-technical end users.
• Provide user support and training the end users.
• Analyze customer problem statements and processes, and identifying solutions.
• Interact with peers and customers.
• Provide input to the evaluation of the performance of temporary when requested.

Staff Records / Digital Personal Files:

• Ensure Quality Insurance control for the maintenance of personnel records and the classification of documents in Staff Personal Files in collaboration with Record clerks.
• Assist in the development and the maintenance of systems (DARMS, Sharepoint) and procedures for the filing and management of confidential personnel files, individual staff-related documents, correspondence, circulars, policy documents, etc. to permit easy and timely retrieval.

Personal Administration and Data Maintenance Center:

• Assist in the Planning, control and the Administration of the Human Resources Data maintenance center.
• Develop and Update Human Resources Personal Administration processes, procedures and forms in view of permanently optimizing the efficiency and reliability of the unit and recommend such improvements in processes and documents in other areas impacting the efficiency and reliability of the Human Resources administration.

Support in others Human Resources Matters:

• Maintain statistics and Design a variety of Human Resources reports in different Human Resources business areas (Recruitment, career development, staff planning, personal administration…) for supervisors and the others Human Resources teams in consultation with the respective Officers.
• Prepare analytical reports for the use of the Management team and for other information purposes.
• Work within a team to develop and implement ways to improve the efficiency, effectiveness, and quality of the products and/or services provides to internal/external customers.
• Manage other ad hoc/miscellaneous activities as the need arises.

Selection Criteria
Including Desirable Skills, Knowledge and Experience:

• Hold at least a Bachelor’s Degree or its equivalent in Human Resources Management, Information Systems, Business Management or other related disciplines.
• Have a minimum of six (6) years of relevant practical working experience at levels of increasing responsibility, preferably in an international organization; Experience in SAP Human Resources Management and Human Resources Information Systems is an advantage.
• Strong analytical and organizational skills.
• Excellent knowledge and a good mastery of spread sheets, database software and related tools.
• Ability to be multi-tasking, compile, organise and prioritise under pressure with minimal supervision within a multidisciplinary and multicultural team.
• Have a strong sense of rigor and accuracy, be proactive in implementing control and verification activities.
• A high sense of initiative, enthusiasm and good team spirit, good organizational and interpersonal skills are strongly desired.
• Operational Effectiveness.
• Communication.
• Problem Solving.
• Client Orientation.
• Team working and relations.
• Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language.
• Competence in the use of standard Microsoft Office software (Word, Excel, Access, PowerPoint, and web tools). Knowledge of SAP or other systems used in the Human Resources Information systems of the Bank would be an asset.