NOC Engineer at e.Stream Networks (Nigeria) Limited

Job purpose

• The NOC Engineer is responsible for designing and optimizing eStream Core IP network which supports various connectivity solutions such as internet, VPN, IP Telephony, Data Center Managed & Hosted services, IPTV and VoIP.

Duties and Responsibilities

• Strategic Insight and Integration
• Assist the NPO manager to achieve the corporate objectives
• Attend project & departmental meetings
• Provide inputs to the departmental annual budget
• Provide technological innovation to improve core network processes and network support for new products
• Technical / Analysis and Problem Solving
• Constant review of core network design with a view to optimize the network
• Responsible for configuring core and edge routers for design implementation as well as BTS integration
• Responsible for maintaining BGP peerings with Upstream providers and downstream clients
• Provide technical solutions to network issues escalated to the 2nd level.
• Responsible for maintaining policies on the bandwidth manager
• Ensure that hardware and software systems are fully deployed, implemented and functioning.
• Ensure scheduled maintenance are carried out
• Ensure all resolvable issues (within the control of the department) are resolved on time

Leadership:

• Team lead for special core network projects
• support the global monitoring of infrastructure systems and applications on a 24x7x365 basis.
• Responsible for scheduling and implementing quarterly maintenance of Core devices.
• Interpersonal, Relationship Management & Collaboration
• Liaise with 3rd party vendors to deliver projects
• Partner with Service Deployment and Product Development teams to provide solutions to clients

Communication:

• Escalate service impacting issues outside span of control to the NPO Manager.
• Deliver weekly reports on the status of the network
• Generate and submit periodic project and operational reports to the NPO Manager for informed decision making

Customer Focus:

• Monitor the core network to provide 99% service availability
• Financial Management
• Recommend & Implement cost saving initiatives

Requirements
Education & Work Experience:

• Bachelor's Degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
• Minimum of 5 years work experience in a relevant role.
• Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications

• CCNP Routing & Switching/SP
• At least 3 years practical experience in managing and implementing network solutions using OSPF and BGP routing protocols
• At least 3 years experience in deploying MPLS L2VPN and L3VPN solutions for clients
• Relationship & People Management

KPIs:

• Achievement of 99% Availability of core networks devices and base station backhauls
• Successful delivery of approved network expansion and optimization projects within the time and budgets constraints
• Resolution of escalated incidents within 30 minutes of escalation
• Number of new technological initiatives
• Working conditions
• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.