IT Technician at Workforce Group

Description

• We are is seeking a proactive and customer-focused IT Technician to provide first-line technical support.
• The successful candidate will diagnose and resolve IT incidents, perform hardware/software installations, and deliver reliable end-user assistance both remotely and onsite.

Key Responsibilities

• Provideremote first-line supportfor incidents and service requests
• Install, configure, and customizesoftware and hardware
• Set up and maintainPCs, printers, and peripherals
• Performhardware and software fault diagnosisand troubleshooting
• Deliver basic administrative support acrossWindows desktop environments
• SupportWindows Server platformsat an entry level
• Participate IT projectsand rollouts
• Maintainaccurate, detailed ticket notesin the ticketing/PSA system
• Produce and updatetechnical documentation
• Adhere to operational and administrative processes
• Work effectivelyindependently and within a team
• Be available forafter-hours supportwhen necessary
• Identify, prioritize, andescalate incidents appropriately.

Qualifications
Compulsory:

• Secondary School Certificate (WAEC/NECO or equivalent)
• MCSE or equivalent diploma/certification
• Reliable means of transportation.

Experience Required:

• Minimum 3 year experiencein Desktop / IT Support
• Exposure todesktop hardware and Microsoft software environments
• Basic understanding ofWindows desktop and server operating systems
• Familiarity withperipheral installation and troubleshooting
• Basic networking knowledge (LAN / Ethernet)
• Exposure toVoIP / SIP(preferred)
• Experience withticketing systems(beneficial).