Guest Relations Officer (Customer Service Officer) at MeCure Healthcare Limited (MHL)

Department: Operations

Job Purpose

• The guest relations officer serves as the first point of contact in the facility and must be proactive in proffering solutions to clients’ needs.

Duties and Responsibilities

• Serves as the first point of contact in the facility.
• Applies initiative to attend to new and follow up patients and regulate activities relating to patients’ welfare.
• Registering of clients and keeping of clients’ records.
• Welcoming of clients and bids them farewell as they leave.
• Assists clients in booking schedules and appointments.
• Making enquiries for clients and assisting them with their needs.
• Coordination and conducting of clients.
• Assist every other department in being receptive to the needs of the clients.
• Provides feedbacks from clients.
• Taking care of all matters related to clients from their arrival to their exit.
• Monitoring of clients throughout their stay within the facility.

Qualifications/Requirements
Education:

• Possession of a bachelor’s degree/Higher Level Diploma OR Ordinary Level Diploma in Social Sciences or any related field.

Knowledge and Skills Required:

• Knowledge of efficient customer service
• Proficient in English Language.
• Knowledge of clerical and administrative procedures.
• Good customer relationship.
• Excellent communication and interpersonal skills.
• Proficient in the use of Microsoft Office tools.

Confidentiality:

• Must not disclose patient information to unauthorized persons.

Working Conditions:

• Work requires standing/sitting and/or walking for extended periods of time.
• Work requires talking for long periods of time.

Work Experience:

• Professional experience of at least one (1) year.