Sales Cordinator at Fadac Resources

The Sales Coordinator is involved in all facets of customer service, order fulfillment and sales support. This position directly supports the Regional Sales Managers, National Account Manager, and the Business Development Manager of all Products. This position will perform customer service activities for distributor sales including; order entry, inside sales support, along with assisting other customer service functions and sales support activities as requested.

Essential Duties/Responsibilities

• Process purchase orders.
• Manage order cycle to ensure timely and accurate processing per Distributor.
• Communicate product specs, new product information, and discontinued items
• Respond and pre-screen potential new distributors as well as assist end users seeking distributor partners in their region
• Coordinate and ensure completion of new item(s) and distributor set up paperwork
• Confirmation of invoice to the warehouse
• Stock confirmation
• Support Customer Care phone queue
• Maintain Customer Accounts timely and accurately with the most current information of our products to all customers regardless of their base of knowledge
• Foster/nurture business relationships with buyers
• Eager to independently take the “extra step” providing exceptional customer service
• Participate in other as-needed customer service and sales support activities

Qualifications: Experience, Competencies and Education

• 2+ years of Customer Service or order entry experience in an inside position
• Desired Education Level: BS/BA degree preferred
• Extremely detail-oriented with strong time management and prioritization skills
• Ability to clearly, accurately and appropriately communicate with customers in writing and/or telephone
• Above average problem solving skills coupled with common sense
• Effective interpersonal skills and relationship-building skills
• Ability to work independently and collaboratively as a team to achieve goals
• Intermediate Microsoft Office and computer skills; Excel skills including, sorting functions,
• formulas, and more advanced functions