Officer - Fraud Management at Airtel

Location: Any City, Nigeria

Job Purpose

• The successful role holder will be responsible for the management of Telecommunications Services and electronic interaction for any misuse as defined by NCC, Airtel policy and GSM regulations.
• She/he will also be responsible for the enhancement of fraud awareness in the organization in addition to implementing defined strategies that would help in the detection/reporting of fraud within the business.

Duties and Responsibilities
Zero fraud loss on all Prepaid fraud issues:

• To ensure processes and procedures are put in place to prevent fraud and/or abuse of systems and/or accesses in the revenue generating activities.
• To minimize revenue loss from fraudulent activities.
• To prevent external or internal fraud activities that result in either a gain or loss of company resources.
• Identify known/potential fraud losses and prevent them from occurring using proactive and reactive measures; thus providing assurance that all fraud losses are identified and mitigated on a timely basis.
• Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.

Fraud Investigation/Reporting:

• Participate in fact-finding as well as admission-seeking interviews.
• To carrying out detailed investigation, to detect and to report on findings of each case and providing relevant recommendation to aid management decision making.
• Minimize Leakage from identified fraud incidents by close looping with resolver teams to close all outstanding issues.
• Investigate prepaid alarms generated on ROC fraud management
• Prepare preliminary Fraud investigation and incidence reports on findings while ensuring issues, surrounding facts and circumstances are clearly communicated in a timely manner.

Fraud Awareness:

• To ensure staff and/or internal/external customers are aware of the functions of the Fraud Unit and the impact of fraud on the business and the staff

Risk Assessment & Mitigation:

• Participate in cross-functional initiatives to proactively prevent fraud and implement changes that can enhance detection and/or deter future subscriber fraud behavior.
• Proactively identifying possible risk and ensuring closure to avert revenue loss due to frau

Regulatory Affiars:

• To provide first line support to law enforcement agencies and their agents.
• Ensure Compliance with the disclosure of subscriber policy and NCC regulatory principles.
• Ensure all call records and request from LEA are extracted and forwarded on a timely basis.

Skills & Knowledge

• A University Degree in Accounting, Economics Computer Science or Engineering
• Minimum of 2 years working experience in the Telecoms industry
• Good interpersonal skills
• Good report writing skills
• Strong problem solving and analytical abilities
• Extremely detail oriented
• Good knowledge and experience in the use of Microsoft office tools