Training Officer at Lumos

Description:
CONTENT DEVELOPMENT
Develop training content:

• as per HQ guidelines
• as per identified needs of various teams
• Develop & regularly update content for the Learning Management System
• Produce and distribute training resources within authorized budget

TRAINING DELIVERY

• Facilitate trainings (classroom, practical, on-the-job and learning systems), workshops, conferences, demonstrations
• Use of diverse tools for content delivery; presentations, multimedia visual aids index
• Plan the implementation and facilitation of learning activities and events

NEEDS ANALYSIS & DATABASE MANAGEMENT

• Actively involved in process of identifying individual and organizational training needs through appraisals and meetings with managers
• Monitor and review the progress of trainees through use of assessment tools like questionnaires, surveys etc.
• Keep up to date training records of all learning interventions

RELATIONSHIP MANAGEMENT

• Effective relationship management with all contact across all functions within the company and external partners
• Educational Qualifications & Functional / Technical Skills
• Bachelors degree in Human Resources, Psychology or Business related fields is essential
• Formal training qualification is desirable

Relevant Experience

• 1-3 years’ experience in a technical/soft skills training delivery role is essential
• Computer literacy and Good working knowledge of MS Office is essential
• Experience of working within a customer service environment is desirable
• Experience of designing, delivering and maintaining training materials is desirable

Other requirements (Behavioral etc.)

• Role requires frequent travels to train employees & partners in other States across the country; willingness to relocate if required, is necessary
• Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary
• Excellent written, spoken and relational communication skills that allow you to inform and advise others clearly
• Problem-solving and Negotiation skills
• Initiative and the ability to offer new ideas
• Organizational and planning skills to manage your time and to meet deadlines and objectives
• Good time-keeping skills to enable you to effectively manage training schedules
• Personal commitment to improving own knowledge and skills