ICT Officer at Action Against Hunger | ACF-International

Duty Station:     Damaturu, Yobe
Closing Date:     20th March, 2017.
Position Overview:
The overall objective of this position is to ensure that ACF Nigeria mission has well maintained, up-to-standard IT, HF/VHF radio, satellite, internet, mobile phone and GPS equipment.

Specific Objectives: 

• Focal point for all technical ITC issues for office and field staff.
• Solve or repair minor computer problems: on-site and remote troubleshooting in capital and field offices.
• Carry out regular maintenance for IT hardware.
• Regular field visits to bases to resolve ITC issues and make recommendations for improvement and equipment replacement.
• Ensure that the printers function properly (ink and toner cartridges and networking, etc.).
• Install or update software necessary for the work of the teams and check the validity of licences.
• Labelling and registering new ITC equipment, create equipment ID cards and equipment folders for them, issue equipment to users using ACF standard forms.
• Update equipment with new ITC equipment and every time there is a change in user.
• Maintain a laptop maintenance log and ensure that all staff have well-functioning ITC equipment, and report to line manager whenever re-ordering is necessary.
• Maintain mobile phone account list and liaise with Finance regarding opening and closing phone accounts.
• Track and report on monthly mobile and satellite phone bills to ensure that there is no unauthorized usage.
• Ensure that ACF staff are using their equipment in line with ACF ITC policy.
• Ensure the standard ACF communication procedures are respected in the capital and on the bases.
• Conduct computer, radio, satphone and other equipment training as and when required.

Qualifications:
 Bachelor’s degree in Information Technology/ Engineering.

Essential Skills and Experience:

• Min 2 years’ experience in the IT sector, in IT support.
• Strong verbal, written and communication skills; approachable, diplomatic, able to maintain confidentiality ; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment.
• Computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint).
• Fluency in English.
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently.
• Capacity for analysis, synthesis and reporting of large amounts of information.
• Willingness to travel to field sites.

Preferred Skills and Experience:

• Previous experience working for NGOs an asset, particularly international and/or health related NGOs.
• Fluency in one or more National/regional languages an asset.