Head Operations - Courier at Stresert Services Limited

Job Ref: HOC

Position Objective

• To direct, promote, and coordinate the daily activities of the company in a manner that will optimize the company’s market share, improve efficiency, help achieve the mission and goals, and result in outstanding customer service.
• The ideal person should be admirable in Operations & General Management, Marketing and must be service oriented.

Responsibilities

• Oversee the operational running of the courier/express subsidiary.
• Develop and implement policies in order to continuously improve operational efficiency in courier/express service
• Ensure that operational procedures are in place to guarantee safe collection and dispatch of customer’s items and maintenance of data and records.
• Encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
• Customer liaison to ensure that services being delivered by the operations team meet the required standards and taking necessary corrective action where necessary.
• Manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.
• Drive the creation of new business relationships for the company.
• Manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
• Ensure high standard of customer experience always.
• Ensure the growth in the company’s market share.
• Drive the company’s operational policy and ensures high operational standards.
• Proffers solutions to operational challenge at all stages.
• Ensure timely and accurate communication of information which affects service quality.
• Drives and promote safe handling of all mails.
• Maintains a safe and organized storage facility for all consignments in transit (warehousing related).
• Ensures proper use and maintenance of all operations tools and equipment.
• Designs standard flow chart for the Company’s delivery process.

Education, Skills and Experience

•  Must be a graduate; additional qualification will be a plus.
•  Must be commercially aware with a passion for customer service and delivery with very strict timelines
•  Excellent people management and team leadership skills
•  Strong operations analytical skills and ability to simplify the complex and continuously identify new opportunities
•  At least seven (7) years experience in senior operational management role in the courier/express industry.

Remuneration
Salary is open to negotiations.