Government/Stakeholder Customer Complaints Officer at Abuja Electricity Distribution Company (AEDC Plc)

Job Description

• The officer for this role will service our forum office in the regions

Key Roles and Responsibilities
His/her duties shall include but not limited to:

• Coordinating the resolution of customer complaints coming through NERC, NERC Forum Office, CPC, or any other government agency.
• Acting as the interface between Regulatory Dept. and the Customer Care Dept. in the resolution of customer complaints coming through the regulator and other government agencies.
• Representing AEDC in all NERC Forum proceedings.
• Any other assigned duties.

Qualifications

• University degree (Law, Economics, Engineering) Additional Degree an added advantage.
• Minimum of 7 years working experience and at least 3 in the power sector.

Other Requirements

• Integrity and profesionalism
• Good interpersonal and Comunication skills
• Self motivation and self initiative
• Skills to do analyses and statistics
• Ability to work under pressure and meet deadlines