Export Supervisor at Damco Nigeria

Ref.: DC-121948

We Offer

• Active participation in the company growth strategy
• Ability to link client needs with Damco's solutions portfolio
• Knowledge of the freight forwarding industry

Key Responsibilities

• Ensure service delivery in line with customer expectations for Export customers
• Manage relationship with current customers, and secure additional business/volume with current customers and new customer in liaison with sales department.
• Ensure account receivables are current.
• Coordinate handling of files between Sales, Operation, and Finance units.
• Ensure Damco delivers the product sold to customers.
• Manage job costing for customers assigned, which includes opening and closing of files.
• Coordinate handling of file between departments and ensure file is handled in a timely manner.
• manage bookings (document status & cost implications for any delays).
• Supervise the Opening of form M and verify shipping documents.
• Manage written correspondence between OPS department and clients.
• Keep Client updated on cargo status before and after arrival or departure.
• Confirm and verify declarations to advise customer of expected duty amount and HS code (s) used.
• Advice and guide client on queries encountered during verification/examination and discuss/agree on a workable solution.

Who we are looking for

• A degree in business management, social sciences or equivalent is desirable.
• Proficient in English as well as relevant local languages (verbal and written).
• Minimum 3 year of experience in customer service department for a fast-paced service company.
• Minimum 2 year logistics operations experience will be an added advantage.
• Excellent communicator, persuasive and enjoy solving problems.
• Ability to work in a team.