Operations Manager at The GIG Group

Essential Duties and Responsibilities

• Responsible for ensuring that all buses blown to their respective terminals are effectively tracked in transit and arrive as planned.
• Ensure blown buses are assigned to designated routes and the details of the vehicles are communicated to ticketers
• Responsible for ensuring that buses are positioned for loading 30mins before estimated departure time
• Responsible for coordinating the activities of the field executive/ loaders to ensure customer luggage is effectively loaded
• Responsible for coordinating the activities of the captains of buses assigned to his terminal
• Responsible for ensuring that loaded buses leave the terminal at the scheduled time
• Responsible for ensuring that the details of all loaded buses are tilled into the system a maximum of 5 minutes after departure from the terminal.
• Assists in ensuring customer needs are attended to promptly and effectively
• Assists in communicating shortage or surplus of buses at his terminal to the ICU department
• Responsible for ensuring terminal operations run smoothly in the absence of the terminal manager
• Assist in conducting competitor pricing survey weekly and documenting findings.
• Identifying new business opportunities whenever possible and relaying the potential to the terminal manager
• In the absence of the terminal manager, he is responsible for addressing customers during crisis situations or if there is a message to be passed
• Proactively respond to guest questions of complaints and deliver a high standard of customer service.
• Proactively identify opportunities to improve interface and service to our customers
• Minimise disruption and resolving any unscheduled delays
• Identify existing and potential operational problems
• Ensure 100% compliance with the approved reports checklist for the department
• Ensure maximum response time to emails is 1 hour
• Performs other duties as required or as assigned.