Customer Care & Telemarketing Officer at Best Mobile

Job Summary:
Serve customers by providing product and service information; resolving product and service problems.

Key Responsibilities:

• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Promise prompt feedback to customers on service delivery promise.
• Follow-up on customers who promised to make purchases to ensure that the actual purchases actually happen.
• Make & receive a minimum of 60 calls in a day.
• Efficiently document customers’ information, enquiries, complaints and actions taken to resolve issues and hence send daily call log to the Sales & Marketing Manager copying the MD.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience.

Knowledge/Skills/Ability:

• Excellent communication skills – Verbal & Written.
• Time Management skills.
• Strong customer orientation.
• Strong telephone etiquette.
• Problem solving skills.
• Multitasking skills.
• Sound product knowledge.

REQUIREMENTS
Education & Experience:

• Bachelor’s degree in any relevant discipline.
• Minimum 3 years working experience in a customer service position preferably in the telecom industry
• Proficiency in MS Office applications.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, analyze, and interpret the most complex documents.