Head, Talent Acquisition Nigeria & West Africa at Standard Chartered Bank

Job description

• Day-to-day management and oversight of the talent acquisition (TA) operation across the designated jurisdiction, to deliver outstanding customer experience and drive business performance. Responsible for:
  • Executing senior-level hiring, international moves and end of assignment plans
  • Managing the team to achieve:
    • Hiring targets and KPIs (time, cost, quality, governance)
    • Budget and people objectives
    • Compliance with regulatory requirements and internal policies, procedures, limits and other controls

Key Roles and Responsibilities

Strategy

Customer experience and relationship management 

• Provide strategic, consultative advice to senior business stakeholders coaching them to take a future focused perspective to their talent acquisition needs
• Translate business objectives and stakeholder needs into talent acquisition plans and approaches:
• Fulfil the business' hiring requirements (including graduate and management associate hiring targets), achieving time, cost, quality and governance KPIs

• Increase the profile of TA. Foster strong, credible relationships with internal and external stakeholders (including senior managers in the business, HR, candidates, suppliers, regulators) to achieve desired outcomes:
• Senior point of escalation for designated jurisdiction. Exercise sound commercial judgement, responding to and resolving (the root cause of) issues appropriately and promptly

Processes

Product Delivery

• Act as the TA risk control owner under the Group's Risk Management Framework (including relevant Operational Risk Framework ownership for TA risk. Ensure a full understanding of the risk and control environment in area of responsibility
• Deliver disciplined adherence to all applicable regulatory requirements and internal policies, procedures, limits and other control requirements. Accountable for delivery of the end-to-end talent acquisition and deployment process across the designated jurisdiction, including (but not limited to):
• Monitor and manage third party supplier performance against SLAs, driving performance and resolving issues
• Approve exceptions and authorise contracts and international assignment documentation, in line with authority matrices
• Accountable for the accuracy, completeness and integrity of data held within talent acquisition systems for designated jurisdiction

People and Talent 

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Carry out Country Head, TA responsibilities for the cluster, and directly manage (Senior) Talent Acquisition Specialists in smaller countries where there is no Country Head, Talent Acquisition (where applicable)
• Build and manage a high performing team / region, managing employee engagement, development, succession and retention day-to-day
• Drive and embed a strong performance and risk management culture through inspiring, motivating, and rigorous management discipline
• Set clear direction for the team and implement a robust tracking, reporting and escalation framework that includes clear metrics, KPI reporting and analysis, and formal reviews.

Qualifications and Skills

• Graduate, preferably with a Masters Degree in HR or Business related field
• Proven leader with demonstrated strengths and experience in coaching, managing and engaging a team to achieve superior performance
• Has held a senior management position in delivering recruitment solutions in a large, international, blue-chip business, with demonstrated success in:
• Placing senior-level candidates
• Leading end to end Talent Acquisition processes
• Building attraction strategies to deliver new hires cost effectively and within budget
• Preferred supplier management
• Leading change, with strong project management experience
• Experience in working across a complex matrix organisation - strong consultative and negotiation skills combined with the proven ability to manage internal stakeholders.