Customer Service & Relationship Executive at Oasis Medspa

Our Customer Service & Relationship Executive is one of the most critical parts of our team. We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, call and book appointments and resolve any emerging problems that our clients might face with accuracy and efficiency.

Job Duties

• Responsible for the day-to-day activities of the Medspa’s front office to include customer service, meeting/greeting clients, scheduling, invoicing, and assisting the rest of the MedSpa team. These include but are not limited to:
• Schedule, monitor and follow up client appointments
• Provide clients with information about Product & Service offerings
• Receive payments for services and supplies, maintains client bookings
• Complete new client sheet and maintain up to date client database
• Set-up and maintain ‘tickle file’ for thank you’s,  birthdays, anniversaries, and other special occasions
• Use company software to mine data for Customer Relationship Management
• Maintain a neat and efficient work area
• Provide facility tours to first time visitors to the Spa
• Submit daily operational reports to management
• Other duties as assigned by management

Qualification:

• The ideal candidate for this position is expected to have a minimum second class lower degree in any course of study. He/she must be computer literate and have a minimum of intermediate competency in Microsoft office suite
• The ideal candidate must be interested in Skin Care and pay attention to personal appearance.
• Experience: Minimum experience of 2 – 3 years preferably in the hospitality industry.
• Working Hours: Tuesdays – Saturdays with alternate Sundays