Sales Manager at South African Airways

Job Purpose

• The Sales manager; Nigeria role report directly to the Regional Manager - NWC Africa
• The incumbent a of this role is for the management of the development and implementation of the country sales strategy inclusive of ensuring the achievement of annual sales targets and relevant country sales representation

Principal Accountabilities

• Plan a country sales budget strategically linked to SAA Cemmercial objectives
• Achievements of country revenue growth in link with SAA Commercial targets
• The improvement of yields through an increase in high value products and earnings
• Facilitate and maintain effective country stakeholder and business relationships through appropriate relationship building networking and reporting activities
• Represent the organisation to country stakeholders, associates and partners and maintain professional. effective and amicable relationships to ensure SAA’s interests are upheld
• Determine country customer needs and engage in effective planning to determine and prioritise services to be rendered
• Identify company stakeholders, collaborators and partners, synergistic to projects and programmes, to support the execution of the SAA Commercial country business plan
• Build credibility with the Country Offices & GSA’S Office through continuous communication with their sales force by demonstrating depth of knowledge, experience and senior presence in sales focus areas
• Provide a high professional standard of Sales advice to the Organisation and also to our business partners
• Utilise feedback and trend analysis to ensure continuous improvement of sales practices
• Produce accurate and timely monthly and weekly regional sales reports
• Regularly report to the Regional Manager on strategic initiatives and the progress thereon
• Improve customer relationships and service levels
• Oversee the effective, timely and accurate completion of budget setting
• Oversee and review preparation of the monthly and weekly country sales reports, including analysis of variances against budget/forecast and prior year
• Ensure that appropriate governance systems are in place and in line with future requirements, i.e. Policies, procedures and reporting structures
• Develop and implement monitoring of the country and GSA’S performance on regular basis
• Manage business risk, through continuous internal and external monitoring of business Impact, as well as changes in customer needs
• Establish and maintain the highest ethical standard in employment practices, including compliance with all statutory requirements

Qualifications and Experience

• Bachelors degree in Marketing/Business Management is a must
• A postgraduate qualification will be an added advantage
• A minimum of 5 - 7 years experience in sales and marketing within the airline environment of which 3 years should be in Management position
• Experience in contract negotiations, contact management, logistics management
• At least 3 years experience in conducting business or sales activities within Nigeria
• Tourism and/or hospitality experience critical
• Aviation industry knowledge an advantage
• Business planning knowledge essential

Knowledge and Skills:

• Negotiation skills and conceptual thinking
• Leadership;
• Results orientation
• Organizational communication effectiveness;
• Organizational values and quality;
• Persuasion and influencing;
• Planning and organizing;
• Analytical skills (analyze and interpret business trends)
• Stakeholder relationship management;
• Resilience;
• Emotional maturity;
• Judgment and decision making;
• Problem solving;
• Negotiation skills;
• Computer literacy (SAP, Amadeus, Galilieo, Microsoft Package)

Attributes:

• Demonstrates the SAA values; Customer focus; Accountability; Integrity; Safety; Excellence in performance; Valuing our people
• Emotional wisdom
• Organizational resilience and ability to manage pressure
• Inspire commitment
• Strong customer service inclination
• Excellent interpersonal skills
• Self driven, results oriented
• Assertiveness
• Confidentiality and discretion
• Ability to influence and persuade others
• Strategic thinking