Bilingual/French Customer Support Hero at iROKO Partners Ltd

TEAM MISSION STATEMENT 

• To provide excellent customer service by communicating with our customers professionally and respectfully.
• To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
• To convey information clearly, confidently, and politely.

POSITION SUMMARY 

• To provide our French-speaking customers with excellent customer service in French.

DUTIES & RESPONSIBILITIES 

• Responding to all incoming live-chat, email, and/or social media inquiries for iROKO+ customers
• Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
• Bringing any relevant issues to line manager’s attention immediately
• Consistently staying up-to- date with new iROKO+ products/services
• Providing weekly reports on customer feedback to management
• Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options and devices.
• Reviewing and making changes to customer accounts where necessary