After Sales Specialist at Hobark International Limited (HIL)

Role

• Total coverage of service networks all over the country.

Essential Duties

• Service network: To establish service network according to sales network development.
• Branch
• Dealer- Sales, Service, Spare parts
• Area- Mechanic, Part shops, Dealers

Education training:

• Develop training curriculum and execute training of service technicians and mechanics
• Maximise productivity levels of service technicians

Warranty: Monitor all Department warranty claim submissions and requisite credits and take action as required:

• Ensure registration
• Issue market information specific to product malfunction
• Quality problem analysis
• Claim to Japan
• To establish service centre of the company.

Customer Service:

• Provide high quality service for the motorcycle, marine and power products.
• Maintain a high degree of customer satisfaction

Training & Experience:

• A preferred background in motor-cycles of all engine sizes, however we would consider someone from other automobile backgrounds.
• B.Sc or HND in Mechanical Engineering.
• Minimum of 5-10 years postgraduate experience in motor-cycle industry or associated trade
• Individuals will have good communication skills, both oral and written, and be able to work independently and be self-motivated.

Primary Skills:

• B.Sc, Marketing, Logistics, Quality Control.