French-Speaking Ethics Line Operators at KPMG

Job Description    

Duties

• Handle customer inquiries/complaints both telephonically and by email
• Prepare and update applicable client records with relevant information on a timely basis
• Document client call enquiry/complaint in relevant call reporting templates and/or web tools
• Produce timely call sheet reports

Education and Experience

• Minimum of second class degree, lower division   
• Proficient in the use of MS Office tools   
• Must be able to communicate fluently in both French and English
• Communication in any Nigerian language would be an added advantage
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Good data entry and typing skills

Key Competencies

• Verbal and written communication skills
• Good listening and interviewing skills
• Problem analysis and problem solving
• Customer service orientation
• Ability to professionally handle complaints, even when working with unpleasant clients
• Organizational skills
• Attention to detail
• Resilience