Customer Service Officer at Simeon's Pivot

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle service inquiries
• Provide pricing and delivery information
• Perform customer verification's
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Qualification/Experience

• Minimum HND/B.Sc in Management or Social Science discipline
• Professional Customer service certification will be an added advantage
• 2 to 5 years customer service experience, Preferably in a Courier company

Knowledge, Skills and Competency:

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Ability to take Initiative
• Stress tolerance