Reservation Officer at Kendor Consulting

Job Reference Number: ROR1

Responsibilities:

• Responsible for maximizing all opportunities to sell rooms at the best possible rate. Ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations.
• Responds to communications from guests, external agents, and referral networks concerning reservations by mail, telephone, website, contact and so on, Creates and maintains reservation records.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• Maintain knowledge of current resort events, activities, hours of operation as well as Service and facilities currently available.

Educational Qualification:

• A degree in Hotel Management, Administration or any relevant field.

Skills:

• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Must be fluent in verbal and written English.
• Excellent computer and typing skills are required. Excel and Word proficiency desired.
• Previous call-center experience preferred.
• Excellent listening and comprehension skills required.
• Must be smart approachable and friendly.

Requirements:
Will often have to work nights and weekends, putting in long hours to ensure the overall success. However, your hours may vary greatly during high and low seasons.

Experience

• At least 3 years relevant experience in Customer service, Front desk Reservations.
• Previous experience in Resort/Hotel and Leisure services is an advantage.