Research and Communication Manager at SENCE Nigeria

Job opening ID: 200
Location: Lagos
Job type: Full time

Roles and Responsibilities
The role will include, but not be limited to the following responsibilities

Research Role:

• Management of Research Projects and Market Research Firms
• Conceptualise and manage research related projects in line with EFInA's strategic objectives, to maintain EFInA's leadership at the cutting-edge of financial sector development in Nigeria
• Contribute to EFInA's on-going strategic activities by generating and using research to identify the challenges faced by Nigeria's unbanked and under-banked population
• Work closely with the Programme Managers and Head of Innovation Funding to provide relevant market information to support the development of EFInA's programmes and strengthen the pipeline for grants
• Prepare Terms of Reference for all research commissioned
• Evaluate proposals for all research commissioned, in conjunction with the relevant Programme Manager, and make recommendations to the CEO
• Ensure that any market research firm appointed to conduct EFInA's research is technically competent
• Collaborate with the Chief Operating Officer to prepare all relevant engagement contracts with appointed research firms and consultants, for the CEO's signoff
• Manage the relationships with appointed market research firms, research partners and relevant consultants
• Ensure all market research firms appointed adhere to research protocols specified in their contracts, maintain high quality standards, and meet agreed objectives within the deadlines specified
• Monitor and review monthly progress reports (prepared by the Research Officer), on research projects against agreed timelines and milestones
• Actively liaise with market research firms, conduct quality assurance of their fieldwork, and ensure adherence to agreed data collection methodology
• On completion of each research project, review and finalise the report (prepared by the Research Officer) on the assessment of the market research firm. The report should cover the entire research cycle – i.e., evaluation of the methodology used, the data collection process, quality control issues, data processing, data management and the quality of the report
• Ensure that all procurement, management and evaluation of research contracts is carried out in compliance with EFInA's related policies and procedures

Management and Coordination of EFInA's Specialised Surveys and Scoping Studies:

• Lead the implementation of all EFInA's specialised surveys and studies in line with the organisation's annual business plan
• Manage and approve desk research and literature reviews conducted by Research Officers
• Approve the methodology for any qualitative and quantitative research
• Prioritise and manage EFInA's various research projects, ensuring that they are delivered to high quality standards by the specified deadline

Data Interpretation:

• With support from the Research Officers, provide robust analysis of the data/results of EFInA surveys and scoping studies conducted, ensuring interpretation is accurate
• Manage Research Officers to ensure that reports received from market research firms are finalised and compelling
• Synthesise lessons learned from research findings of EFInA surveys and scoping studies conducted and draw implications and/or conclusions that are actionable, impactful and accessible to stakeholders, in the form of policy/strategy/technical notes
• Review and finalise the reports (prepared by the Research Officers) for all customised requests received for analysis on the data from the EFInA
• Access to Financial Services in Nigeria surveys
• Provide insightful and meaningful data to the Programmes Team and Head of Innovation Funding to support the evaluation of proposals received

Communication Role:

• Dissemination of EFInA's Research
• Ensure effective dissemination of all research undertaken by EFInA
• Represent EFInA at public events and in public communications, as directed by the CEO
• Develop and ensure the successful implementation of an innovative communications strategy to distil and disseminate EFInA's primary research to relevant stakeholders and a wider audience.
• This will include proposing the appropriate dissemination strategy for all research commissioned and presenting research findings in a compelling and informative manner, e.g., writing reports, producing brochures, contributing to research publications, etc., for the CEO's sign-off
• Manage the publication and promotion of EFInA's materials, including design and printing
• Ensure that EFInA's communication outputs are of a high standards, respond to the needs of the target audience, and are delivered within agreed budget and timelines

Develop and Maintain Linkages to the Wider Research Community:

• Continuously cultivate and maintain active relationships with external stakeholders including academia, market research firms and industry associations working on access to finance related initiatives
• Maintain relationships with major research firms in financial sector development and keep abreast of access to finance related research in Nigeria as well as in other relevant jurisdictions
• Contribute to the development of the financial sector and EFInA's position as a thought leader within it, by writing and publishing papers on key programme areas

Managerial Role
Staff Development:

• For all staff directly reporting to this position:
• Lead, coach, and mentor the Research team to ensure customer focus and high standards of delivery
• Ensure that any output from the Research team meets EFInA's high standards of delivery
• Develop a learning culture by sharing best practices and successes between the Research Department and different parts of the organisation
• Identify and provide on-going formal/informal capacity development opportunities
• Monitor, manage and report on the performance including setting monthly performance objectives and timelines, as reflected in their annual job plan.

Skill set    
Essential:

• Master's Degree in Statistics, Economics, Communications, Marketing, Anthropology, International Development, Public Policy, or related field, from a reputable institution
• Minimum of ten years' work experience at a senior level in the private sector, social sector or academic research environment
• Minimum of seven years' experience in undertaking social research and managing research firms or departments, and the ability to conduct statistical modelling
• Prior experience working in communications role in a fast-paced organisation
• Experience communicating large amounts of data in a compelling and innovative way
• Experience in implementing or leading large national surveys and research projects and knowledge of a range of qualitative and quantitative research methods with extensive experience in:
  • Conducting fieldwork such as in-depth interviews and focus group discussions
  • Designing research guides, survey tools and questionnaires
  • Developing analysis frameworks
  • Research and survey administration, data management and data analysis
• Track record of publishing papers and articles
• Strong knowledge and understanding of research trends in financial sector development
• Demonstrated experience in a complex or pioneering environment and of managing or facilitating change
• Supervision and leadership experience
• Strong relationship management experience with the ability to effectively engage with a diverse range of senior stakeholders, both in the private and public sectors

Desired:

• Knowledge/experience in the financial sector and/or financial inclusion
• Familiarity with major Nigerian players in financial sector development research (research institutions, funders, etc.)
• Project management experience with relevant certification
• Knowledge of and experience using a wide range of dissemination tools
• Experience in one or more of EFInA's strategic areas

Skills

• Inspires and leads teams to achieve results and high standards of excellence
• Demonstrated ability to drive continuous improvement in processes and systems
• Works well independently and as part of a team
• Highly numerate, with excellent analytical and problem solving skills
• Proven ability to produce concise, well-structured and very high quality reports and presentations
• Ability to interpret and analyse large amounts of information and data
• Very high level of attention to detail and accuracy
• Exceptional verbal and written communication skills
• Ability to use data to prepare presentations that effectively communicate key messages
• Strong public speaking skills
• Effective influencing and relationship building skills, including at senior levels
• Strong competency in using statistical software such as SPSS, Stata, etc.
• Advanced level competency in Microsoft Word, Excel, PowerPoint, Project and Access
• Fluency in other languages is desirable

Personal Qualities

• Commitment to the financial inclusion agenda
• Energetic leader with a strong vision and passion for development related issues
• Strategic thinker who keeps abreast of international trends in research
• Gravitas, credibility and ability to initiate and develop strategic partnerships and alliances
• Driven and a self-starter
• Highly organised and efficient; able to multi-task effectively and prioritise work based on minimal direction and multiple competing priorities
• Works well under pressure and meets deadlines
• Can-do approach
• Innovative
• Committed to delivering high quality results, with cost-effective use of resources
• Proactive with high levels of initiative
• Enterprising attitude that is quick to search out alternative solutions to needs or problems
• Positive, flexible, supportive attitude to work
• Exhibits a helpful behaviour beyond strict job requirements
• Discreet and respects confidentiality
• Integrity and high personal ethical standards
• Confident
• Resilient
• Work experience: 7-10years