CAO Customer Service at Adexen

Job description

• Coordinate 36 months rolling forecast delivery plan with customers, seeking to continuously improve forecast accuracy

•  Manage the relationship with the key accounts logistics and purchasing teams

•  Closely cooperate with product supply to ensure proper demand planning is in place and to ensure products are delivered within agreed terms

•  Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met

•  Monitor product shipments to customers and respect of delivery terms

•  Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters

•  Escalate to CAO and sales managers delivery and forecast related issues, answering customer complaints and proposing solutions in partnership with CAO Head

•  Elaborate and monitor specific process KPIs and identify and propose process improvement measures

•  Monitor product availability and manages safety stock levels

•  Open and maintain customer accounts

•  Monitor specific legislation development impacting our product distribution

•  Monitor credit and track payments by distributors in partnership with finance organizations

•   Assist the head of CAO with project related activities

Requirements

• Strong customer focused communication skills

• Strong planning and organizational skills

• Good mastery of English and French

• Excellent analytical skills

• BA or equivalent degree and 3 to 5 years of work experience, preferably in international logistics

• Basic knowledge of SAP and APO tool

• Advanced knowledge of MS Excel and MS Access

• Knowledge of statistical methods

• Basic negotiation skills

• Ability to operate in complex environments with multiple contacts

go to method of application »

Job description

• Coordinate 36 months rolling forecast delivery plan with customers, seeking to continuously improve forecast accuracy

•  Manage the relationship with the key accounts logistics and purchasing teams

•  Closely cooperate with product supply to ensure proper demand planning is in place and to ensure products are delivered within agreed terms

•  Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met

•  Monitor product shipments to customers and respect of delivery terms

•  Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters

•  Escalate to CAO and sales managers delivery and forecast related issues, answering customer complaints and proposing solutions in partnership with CAO Head

•  Elaborate and monitor specific process KPIs and identify and propose process improvement measures

•  Monitor product availability and manages safety stock levels

•  Open and maintain customer accounts

•  Monitor specific legislation development impacting our product distribution

•  Monitor credit and track payments by distributors in partnership with finance organizations

•   Assist the head of CAO with project related activities

Requirements

• Strong customer focused communication skills

• Strong planning and organizational skills

• Good mastery of English and French

• Excellent analytical skills

• BA or equivalent degree and 3 to 5 years of work experience, preferably in international logistics

• Basic knowledge of SAP and APO tool

• Advanced knowledge of MS Excel and MS Access

• Knowledge of statistical methods

• Basic negotiation skills

• Ability to operate in complex environments with multiple contacts