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  • Posted: Aug 6, 2015
    Deadline: Not specified
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    Drawing from our global experience delivering world-class meetings and accommodations, InterContinental Lagos' state-of-the art facilities are preferred accommodations for business travellers and meeting specialists.
    Read more about this company

     

    Recreation Manager

    Description

    Job Scope

    Under the general guidance and direction of the Resident Manager and or his delegate and within the limits of the established InterContinental Hotels Group policies and procedures, the Fitness Manager’s tasks are through promoting team work in the department, be able to deliver a clean hygienic, comfortable and safe facility to the clients and ensure the Fitness Centre is competitive and profitable facility

    Through delivery of a professional and customer focused service and be able to realise profits at minimum costs.

    Promotes the desired work culture around our five Winning Ways of the InterContinental Hotels Group and the brand ethos.

    Key Relationships
    Housekeeping, Laundry, Engineering, Front Office, Accounts and Human Resources/ Training Department etc., liaise with key departments.

    Key Job Responsibilities:

    • Maintain teamwork through staff motivation and good leadership skills.
    • Controls costs.
    • Advises the company on any improvements, sales and marketing drives and staffing matters.
    • Ensures all clients in the fitness are able to use equipment safely and effectively.
    • Receives, greets and welcomes all clients/guests.
    • Carries out departmental orientation and training Fitness Centre staff to the required standards.
    • Ensures all clients are made aware of the different Fitness Centre facilities offered.
    • Maintains a safe hygienic environment.
    • Compiles and submits daily and monthly revenue analyses to the Resident Manager.
    • Monitors the testing and follow-up of the pool and Jacuzzi chemical level.
    • Develops departmental budget and KPOs.
    • Develops and implements departmental marketing and promotional plans.
    • Ensures optimum levels in service, treatment, guest satisfaction, merchandise and marketing.
    • Analyses and controls operating costs i.e. chemicals, towels, soap, lotion etc. and maintain quality.
    • Performs Fitness Centre departmental induction, performance reviews and coaching.
    • Responsible for ongoing fitness training, assessment and motivation of Fitness Centre members.
    • Performs administrative duties such as attendance records, duty roosters, sales records and membership records.
    • Performs any other related duties or projects as requested by management.
    • Human Resource Responsibilities (for those with subordinates)
    • Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.

    Duties include:

    • Plans for future staffing needs
    • Assists in recruiting in line with company guidelines
    • Prepares detailed induction program for new staff
    • Maintains comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
    • Ensures training needs analysis of Fitness Centre staff is carried out and training programmes are designed and implemented to meet needs
    • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
    • Regularly communicates with staff and maintains good relations

    Self Management

    • Comply with hotel rules and regulations and provisions contained in the employment handbook.
    • Comply with company grooming and uniform standards.
    • Comply with timekeeping and attendance policies.
    • Actively participate in training and development programs and maximize opportunities for self development.

    Customer Service

    • Demonstrate service attributes in accordance with industry expectations and company standards to include:-
    • Being attentive to guests.
    • Accurately and promptly meets gust expectations.
    • Understand and anticipate guest needs.
    • Take appropriate action to resolve guest complaints.
    • Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.

    General

    • Comply with the company corporate code of conduct at all times.
    • Familiarise yourself with the company vision and values which link to the model of desired behaviours that all employees are expected to display.
    • Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business KPOs.
    • Have the desire and ability to improve your knowledge and abilities through on-going training.
    • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

    Note: Select AFRICA, Select NIGERIA, Select LAGOS and then Click Search...

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