Relationship Manager, BC at Standard Chartered Bank

JOB PURPOSE

 Drive deepening activities with qualified and potential clients with full range of BC products, continuous analytics support and collaboration with business specialists; meet clients as required [quarterly]
 Acquire and activate new clients referred from ETB clients directly to BC RM/Team
 Maintain integrity of clients credit portfolio through monitoring, early action and remediation actions

KEY RESPONSIBILITIES

• Relationship Deepening by reaching out to and engaging HVBC & hidden larger businesses
• Acquiring from ETB client Referrals [MGM]
• Create analytics backed next best conversations
• Analyse and review quality of potential business to ensure maximum profitability.
• Maintain accurate and up-to-date records of all actual customer interactions. [Meet at least once a quarter]
• Support clients business by processing and delivering on all client initiated needs which include assets needs
• Migrate customers to digital channels [ensure training happens for active usage]
• Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
• Responsible for delivering a service to customers that matches the Bank’s brand promise
• Complete /conduct KYC/CDD as due

KYC/AML Clause
Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

KEY RELATIONSHIPS Internal:
 Marketing on new and continuing initiatives
 Team Leader and Branch Manager on performance and service issues impacting BC customers/location
 Branch departmental, credit and GT&O managers and Branch Operations for SME customers' account opening, servicing and administration
 Product Development and Analytics – product review, development, implementation and analytics
 SBIM for scorecard and sales KPIs
 Sales support teams [WM, Treasury & Trade]

EXPERIENCE/KNOWLEDGE
REQUIRED

• Good first degree. Professional certifications could be an advantage
• Market and competition knowledge
• 3-6 years experience. Portfolio focused more on liability and base asset clients
• Good working knowledge of Businesses, financials and BC banking products.

COMPLEXITY/JUDGEMENT

• Complexity in client engagement [negotiation, presentation, etc]  stakeholder management, time management

FREEDOM OF DECISION MAKING

• Many day-to-day decisions regarding customers (not credit).
• Significant latitude in managing and prioritising workload.