New Job Positions in a Reputable POS Company

POSITION SUMMARY:

• ·         Performs on-site or in-house servicing, repair and/or installation of company product(s) including Point of Sales (POS) equipment, system hardware and software, PC's, and basic networking/wireless networking.
• ·         Provides technical support to customers on operational or maintenance aspects of system equipment.
• ·         Serves as customer contact on technical and service related problems.
• ·          Diagnoses of mechanical, hardware, cabling, software and systems failures, using established procedures.
• ·         Determines most cost effective repair/resolution to minimize customer downtime.
• ·         Prepares reports for analysis of product failure trends and service ability issues.
• ·         Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
• ·         May involve use of problem management databases and help desk system. 

Responsibilities/Competence:

• Performs general maintenance tasks, troubleshoots, and repairs computer/POS systems and peripheral equipment.
• Performs basic computer hardware and software installations.
• Troubleshoots general problems under direction of a higher level of support.
• Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
• Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
• Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
• May install, test, and repair computer/POS systems on customer site. POS installation/configuration and uninstall experience as well as POS break/fix experience strongly preferred.
• May interact with customer responding to technical questions or request for information.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.

Qualifications:

• BA/BSc/HND/OND .
• 3 years working experience