Customer Liaison Officer at RS Hunter Limited

Responsibilities:

Customer Service
• Handle in-coming calls on inquiries relating to pre-order, order and delivery status
• Respond to inquiries using phone, email and chat as the main platforms of contact.
• Conduct outbound / follow up calls to customers where necessary
• Provide customers with product and service information
• Research required information using available resources
• When applicable, up sell products/offerings to customers
• Deliver an excellent level of customer service
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Ensure daily and monthly KPIs are met and exceeded, in order to contribute to department & company’s growth
• Maintain high level adherence and compliance towards policies, process and procedures.
• Record all call information according to standard operating procedures in the designed CRM

Operations Support

•     Coordinator with order processing team to ensure proper preparation of shipments. .
•     Coordinate shipments. Work with suppliers, transportation service providers, freight forwarders / packers, and the organization entities to ensure the safe and timely delivery of materials and products to distributors and customers.
•     Plan and coordinate the shipping of material and products from Customers to international operations. Balance all aspects of the international logistics process encompassing inland freight, coordination of export packaging, the creation of all necessary export documentation, and the release of shipment upon approval by the destination.
•     Meet delivery requirements of the organization’s operations while evaluating and consolidating shipments, and selecting the most cost effective method of transportation.
•     Analyze transportation costs and trends, and make recommend opportunities for continued improvement.
•     Provide information to Customer/Planner and Logistics Operations Manager on status of shipments and deliveries.

Job Requirements
Qualifications & Requirements:

•     Minimum of 2 years customer service experience.
•     International transportation and logistics experience including importing and exporting delivery terms and processes, a plus.
•     Strong computer skills. Experience using Microsoft Office applications.
•     Strong organization skills with attention to the details.
•     Excellent communication and customer service skills.
•     Undergraduate degree preferred Requirements
•     Excellent listening skills
•     Energetic and service oriented
•     Able to multitask
•     Familiarity with logistics services is an added advantage
•     Good written, verbal and interpersonal skills