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| Outputs • Processes complex tasks within defined time scales and to a high level of quality • Modifies procedures within team to meet the changing needs of the business • Responds to requests for routine and adhoc information in a timely professional and appropriate manner, allocating tasks to the most appropriate personnel • Acts as the main point of reference for complex queries, liaising with management, Business Directors etc as required • Has complete understanding of the measurement system, its drivers inhibitors and limitations • Organises team members to ensure maximum efficiency Business Awareness • Comprehensive understanding of the main business structure, activities, challenges and issues (to CHQ level) • Will also have high level understanding of any client groups which are supported • Thorough knowledge of how the business operation contributes to company success • 'Centre of Competence' in numerous key areas Communication / Negotiation • Excellent verbal, written and presentation skills • Key interface within business area, in particular with Business Directors/Managers and other senior personnel • Possesses excellent interpersonal skills • Demonstrates excellent analytical and reporting skills • Gives guidance on company policy • Directs/co-ordinates work distribution of other team members to ensure maximum efficiency • Negotiates and influences at Business Director/Manager level Problem solving • Proactively recognises complex problems and implications in changes to strategy and can analyse, assess, propose and implement solutions to address • Uses technical knowledge and experience to apply and perform highly complex procedures • Defines key priorities for the function • Wholly committed to continuous improvement for the whole team • 'Trouble-shoots' on business issues without reference to management • Prioritises the team's workload to accommodate peak periods and adhoc requests Contribution / Leadership • Accountable for a wide range of individual and group results and for the impact of their actions on key company measurements • Has autonomy to manage and prioritise the team's work to ensure maximum efficiency, the achievement of work targets and to offset the effects of absence • Business area expert in many procedures • Motivates team to achieve maximum potential and Ensures the provision of training to all group members |
Required
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Preferred
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| Additional information • Resilient and able to work under considerable pressures • Approachable and able to deal with people of varying levels, knowledge and experience - especially management and key clients • Reliable and committed • Adopts a 'firm but fair' approach to management activities • Accepts and identifies ownership and responsibility • Exercises sound business judgement before taking decisions • Able to identify and co-ordinate the team to meet deadlines • Highly numerate and accurate. Probably manages own budget • A 'completer' • Demonstrates good delegation skills |
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