Sales & Svc Supp - non client at Standard Chartered Bank

Ref No.: 452653
Location: Lagos
Job Function: Retail Clients
Full/Part Time: Full time

Job Description:

•     Priority Service Officer- Ikeja, Aromire Branch.
•     To assist Relationship Manager with all customer enquiries and service requests.
•     To acquire, deepen and grow Priority Banking customer relationships through effective customer service.
•     Assist RM to achieve branch overall profitability target
•     Actively grow the Priority & International Banking segment through NTB customer acquisition through referals form ETB clients
•     Increase customer satisfaction and service quality as per established standards
•     Maintain excellent customer experience and grow customer loyalty
•     Grow product holdings per customer
•     Grow the number of customers signed on to alternate channels
•     Resolve customer complaints within the expected time frame
•     NIL fraud
•     Dormant account reactivation
•     Improve the branch and segment NPS scores
•     Consistently adhere to local and international regulatory standards.