M & E / CRM Officer at Norwegian Church Aid ('NCA')

Job Purpose

• Serve as M&E officer responsible for the programs at field level. Ensure quality programming and in line with overall program goal and objectives.

Main Duties

• Develop standardized monitoring and evaluation tools and ensure their mainstreaming within projects (GBV, WASH and other possible projects).
• Always work with project team and partners for accurate and reliable data collection including its storage, validation, analysis and timely reporting.
• Monitor partner activities in various project locations as required and ensure working closely with partner M&E staff for effectiveness
• Support the caseworkers and GBV staff in the GBVIMS data management processes.
• Support in the analysis of data process for assessments conducted.
• Develop and collate regular updates, reports.
• Lead in the overall documentation and improved learning process for the organization
• Develop and regularly review M&E plans as necessary to ensure consistency and standard data collection and in accordance with project goals and objectives.
• Review partner monitoring reports and indicator tracking table Actors (NSA) Fund and identify the causes of problems in projects implementation and necessary corrective actions. As needed
• Always provide updated information to program managers and country Director on progress, challenges on programmatic issues.
• Participate in program assessment.
• Design M&E matrices and logical frameworks.
• Any other duties as assigned by supervisor.

Collect feedback from communities and report to the concerned body:

• Answer the record the complaints/feedback applying the template/s prepared for the purpose
• Regularly update herself/himself with NCA projects to understand the areas of thematic and geographic areas of operation
• Understand well and brief staff and others on NCA Nigeria Community Complain Mechanisms
• Regularly update herself/himself with the new policies and procedures of ACT Alliance particularly in relation to accountability
• Respond to those like information requests or answer questions if it is within her/his mandate specified in the NCA Nigeria Community Complain Mechanism document;
• Summarize the information and report to the concerned body as stated in the Community Complain Mechanism document;
• Whenever needed and got approval from her/his supervisor, share relevant information that can be used in the new project’s designs;
• Whenever needed, clarify the questions reported to the Complain/Feedback Analysis Committee
• Make preliminary analysis and share the summary to the respective sector concerned staff (following the Community Complain Mechanism)
• Participate in lesson sharing meetings/bazars/workshops and
• Systematically and securely document the reports

Maintain the Complain services:

• Make sure the weekly / monthly supervision of Partners Complain mechanism and other NCA location is on time so that the system is always up and running
• Report any technical problems to her/his supervisor on time and follow up its maintenance
• Design a strategy and regularly check whether all the target communities have access to the Complaint services

Requirements, Skills and Experience

• University Degree in Statistics, Communication, Psychology, Sociology, or equivalent is a requirement.
• At least 3 years’ experience in a similar position
• Project management experience in similar position
• Have a strong sense of analysis, well organized and probing.
• Previous experience in the development of logical frames and planning
• Has both qualitative and quantitative analysis approach in programming
• Uses M&E plans as a guideline basis for result driven projects
• Strong skills in micro soft office packages
• Experience using strong data analysis software tools/packages in M&E
• Excellent English speaking and writing. Experience in Hausa, Kanuri, Shuwa and advantage and other Nigerian local languages.
• Must be willing to stay in the field/remote areas.
• Must be able to maintain confidentiality
• Good training and facilitation skills necessary
• Flexible and can adapt to prevailing environment

Nca’s Commitments
NCA is committed to following the following policies, standards and commitments and all staff are equally expected to conform to their requirements:

• Humanitarian Accountability Partnership (HAP)
• Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGOs) in Disaster Relief
• ACT Alliance Code of Conduct
• SPHERE Humanitarian Charter and Minimum Standards in Disaster Relief
• NCA Nigeria Security Plan
• NCA Nigeria Staff Handbook