Relationship Manager, Private Banking at Stanbic IBTC

Job Purpose

• Accountable for Portfolio of Private Banking Clients, integrating and coordinating all Stanbic IBTC and Standard Bank Group products, services and resources to maximise the value of the business relationship and ensure profitability for the bank and the client.

Key Responsibilities / Accountabilities

• Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement; this is achieved through an in-depth analysis of the client’s balance sheet to identify opportunities and match these opportunities to products/ solutions provided by the group.
• Monitor the delivery of different groups (Wealth, Lending, and Transactional) as well as other specialist product and service providers against customer plan.
• Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
• Manage customer migration between segments, sub–segments and the Private Banking business.
• Proactively and timeously identifies potential problem accounts and formulates appropriate risk mitigating strategies
• Understands clients risk profile and maximises the ‘risk vs. reward’ balance for individual clients by optimising product mix.
• Comply with rules, regulations, and legislation governing the financial services industry.

Preferred Qualification and Experience

• A First Degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN), Association of Chartered Certified Accountants (ACCA), Institute of Chartered Accountants of Nigeria (ICAN) and Associate Chartered Accountant (ACA).
• A Master's Degree in Business / Finance or its equivalent would be an advantage.
• Minimum of 7 years relevant banking experience, preferably in a customer facing role and strong relationship management, must demonstrate hands-on experience in investment banking and Wealth Advisory.

Knowledge / Technical Skills / Expertise:

• Customer Understanding
• Product Knowledge
• Processing
• Customer Acceptance and Review
• Banking Process and Procedures
• Cross and Up-Selling.