ICT Specialist II at ICRC - International Committee of the Red Cross

Under the supervision of the ICT Engineer and the ICT Coordinator, the ICT Specialist II Offers support and maintains proper
functionality of ICT set-up and infrastructure; Interrelates with all the internal and external interlocutors including service
providers; Offers support to users in Maiduguri and from other sites (sub-delegations, offices); Have a good knowledge on all of the following ICT domains: PC hardware and software, networking, telephony, radios, satellite systems, and helpdesk.
Main Responsibilities:

• Installs, programs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers, peripherals, internal networks, power systems, cabling, modem, connexons and internet facilities) respecting internal standards and procedures.
• Installs, programs, adapts and maintains all professional ICRC Telecom/Radio equipment (HF, VHF, UHF, modems, antennas, cabling, power systems, inverters, batteries and repeaters) respecting internal standards and procedures.
• Timely response to helpdesk Level 1 and level 2 requests from the ICT ServiceDesk platform, and providing remote assistance to users with ICT problems if need it, and update the tickets in the system accordingly
• Provides support to other field ICT technicians by answering phone calls or messages, reacting according to ICT policies and priorities.
• Repairs or organizes repairs of all broken ICRC Informatics, Telecom or Telephone equipment received in (or transferred to) the ICT Workshop and attributed to him for repair.
• Maintains the workshop clean in order and secured.
• Assist in monitoring, operation and performance of LAN/WAN connectivity and communication services
• Assists users in software installation from ICT store and ensures proper software distribution, updates, and scripts installation

Required Qualifications:

• Bachelor’s Degree or equivalent higher education degree in ICT domain (Electronics, Telecommunications, Computer science or similar field. Post Graduate or master’s Degree is an asset.
• 4-5 years of experience in IT, electronics or similar position
• 2 years’ Experience on Telcom (VHF, HF, VSAT, Radio)

Personal Attributes:

• Excellent command of written and spoken English
• Capacity to integrate and implement ICRC policies and procedures
• Skilled in the following competencies: Adapting & Learning; Planning, Organization & Assessment; Communication
• (Ability to express views and ideas); Analysis & Synthesis
• Strong understanding of telecom especially VHF, HF and satellite