As a customer-facing support engineer your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Dynamics ERP team you will be supporting customers experiencing difficulties with their relationship management system. Supported by our quality assurance team, domain experts and the training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
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